Verification at Sportuna

Verification at Sportuna means confirming your identity, your address and the payment method you used, by uploading a few clear documents from your account. Our team reviews them, and once everything matches your registered details your account is fully verified. This is a standard KYC (Know Your Customer) check that every regulated operator runs, and it only has to be completed once.

We ask for these checks to keep accounts safe, confirm that players are 19+ (18 in Alberta, Manitoba and Quebec; 19 in every other province), and make sure withdrawals reach the right person. The faster your documents are legible and consistent, the faster you are cleared.

Once your files land in our queue, our verification team checks that each document is genuine, in date and matches your account details. During busy periods a review can take a little longer, but we aim to process submissions as quickly as possible and you will see the status update in the same verification section.

You will be notified if something needs re-uploading, so check your account and email after submitting. Completing KYC early — rather than waiting until your first cash-out — means your Sportuna payments can be processed without a verification delay later.

The whole process happens inside your account, so there is no need to email anything unless our support team asks. Follow these steps:

1. Log in to your Sportuna account and open the account or profile menu.
2. Find the Verification (KYC) section.
3. Select the document type you want to upload — identity, address or payment.
4. Attach a clear photo or scan in a common format (JPG, PNG or PDF).
5. Submit and wait for the status to change to "under review".

If you are not already signed in, start from Sportuna login and then head to the verification tab. Upload each file to its correct category — a passport placed under "proof of address" will be returned.

We group the documents into three categories, and most verifications need one item from each. Have them ready as clear colour photos or scans before you start.

Proof of identity

A valid, in-date government ID: passport, driver's licence or provincial photo ID card. All four corners must be visible, the photo sharp, and the name and date of birth readable. A two-sided document means both sides.

Proof of address

A recent utility bill, bank statement or official government letter, usually issued within the last three months. It must show your full name and residential address exactly as entered in your Sportuna profile.

Proof of payment

Confirmation of the method you deposited with. For a card, that is the front with the middle digits covered and only the first six and last four visible, plus your name and expiry. For e-wallets such as Skrill, Neteller or MiFinity, a screenshot showing your name and account email is enough.

Accurate account details are the backbone of a smooth KYC check at Sportuna. Enter your legal name, date of birth and address exactly as they appear on your documents when you register, and keep them current if you move. A deposit from $10 CAD is enough to use your account, and your balance runs in CAD, though some bonus amounts are set in USD — those are detailed on our Sportuna bonus page.

Only submit documents that belong to you; a verified account must match the person playing. If a document is in another person's name, it cannot be accepted.

Verification is also a moment to check in with your own play. Sportuna offers responsible-gambling tools such as deposit limits and self-exclusion, and you can set these from your account at any time. Gambling is for adults only — 18 in Alberta, Manitoba and Quebec, and 19 in every other province.

If betting stops feeling like entertainment, support is available in Canada. Contact ConnexOntario at 1-866-531-2600 or visit responsiblegambling.org, and look into your provincial self-exclusion programs.