Updated
Contact Sportuna
Ways to reach us
Need a hand? We're here around the clock, every day of the year. You can talk to our team through two channels: live chat and email.
Live chat is the quickest route. Open the chat window from any page while you're signed in, and an agent will pick up your message. Prefer to write at length? Send us an email and we'll reply in turn. Our support operates 24/7/365, so there's no closing time to work around.
If something goes wrong: complaints
Not satisfied with an answer? Raise it with us first. Reply to your existing chat or email thread so an agent can review the full history, then ask for the matter to be escalated to a senior member of the team.
Sportuna is operated by NovaForge Ltd and licensed by the Anjouan Gaming Board. If your complaint remains unresolved after our internal review, you may refer it to the relevant gaming regulator. Keep your reference numbers and correspondence to speed any review along.
Account verification (KYC)
Before certain payouts, we may ask you to verify your identity. This is a standard regulatory step and it protects your account. Expect requests for proof of identity, proof of address and, where relevant, proof of the payment method you used.
Send the documents our agents request through the secure channel they point you to. Clear, in-date, fully visible files are processed fastest. For how we handle these documents, see our Privacy Policy, and for the account rules behind verification, our Terms and Conditions.
Help us help you faster
A good first message saves a lot of back-and-forth. When you contact us, please include the username registered to your Sportuna account and a clear description of what's happening.
Which game or bet is affected? When did the issue start? If a transaction is involved, add the date, the amount in CAD and the payment method. Screenshots help too. One tidy message with these details usually gets you a precise answer on the first reply.
Playing within your limits
Gambling should stay fun. If it stops feeling that way, our support team can help you set deposit limits, take a break or self-exclude — just ask.
Players in Canada can reach ConnexOntario free at 1-866-531-2600, or find more help at responsiblegambling.org. You can also read our Responsible Gambling page. Sportuna is for adults aged 19 and over.
Frequently Asked Questions
How quickly will I get a reply?
- Live chat is the fastest option and is staffed 24/7/365. Email replies are handled in turn; including your username and clear details helps us answer on the first response.
What details should I include in my first message?
- Your registered username, a clear description of the issue, and — for payment questions — the date, amount in CAD and method used. Screenshots are welcome.
Why have you asked for my documents?
- Identity verification (KYC) is a required step before certain withdrawals. We may request proof of identity, address and payment method, handled per our Privacy Policy.
How do I escalate a complaint?
- Reply to your existing support thread and ask for escalation to a senior agent. If still unresolved after our review, you may refer the matter to the relevant gaming regulator.
Where can I find gambling support in Canada?
- Contact ConnexOntario free at 1-866-531-2600 or visit responsiblegambling.org. Our team can also set limits, pauses or self-exclusion on request.