Does AI decide whether my bets win?

No. Game and sports outcomes are determined by certified providers and random number generators. Our automated systems handle security, verification and personalisation — not results.

Can a decision be reviewed by a person?

Yes. If an automated check affects your account or withdrawal, you can ask us to review it manually. Reach us via Live Chat or email at any time.

What data feeds these automated checks?

We use account details, transaction history, device and verification data to assess risk and tailor your experience. Full details are in our Privacy Policy.

Who can I complain to about automated processing?

Contact our support team first. You may also raise concerns with the relevant data-protection authority if you remain unsatisfied.

Updated 2026-10-22

AI and Automated Systems at Sportuna

Why We Use Automated Tools

Sportuna is operated by NovaForge Ltd and licensed by the Anjouan Gaming Board. Running a safe casino and sportsbook means processing a lot of signals quickly. Automated systems help us do that. We use them to screen transactions, flag unusual patterns, and keep your account secure.

These tools support our team — they do not replace sound judgement. Where an outcome matters to you, a person reviews it. Want to know more about how we handle your data? Our Privacy Policy sets out the full detail.

Playing in Control

Automated tools also help us spot signs of harmful play, so we can offer support sooner. Set limits whenever you wish. In Ontario, ConnexOntario offers free, confidential help on 1-866-531-2600, and further resources for Canadians are listed at responsiblegambling.org. Sportuna is for players aged 19 and over.

Where AI Plays a Part

We apply automated processing in a few focused areas. Fraud and anti-money-laundering checks compare deposits, withdrawals and device data against risk rules. Identity verification helps confirm who you are during KYC. Personalisation tailors which games or promotions you see, based on how you play.

Customer support may use automated routing to send your message to the right agent faster. None of this decides, on its own, whether you win or lose a bet — game outcomes are governed by certified providers and random number generators.

Human Oversight on Key Decisions

Should an automated check limit your account, hold a withdrawal, or trigger extra verification, a qualified member of staff looks at the case before anything final happens. That is our commitment. We believe meaningful decisions deserve a human eye.

You have the right not to be subject to a decision based solely on automated processing where it significantly affects you. If that occurs, you can ask us to review it manually and explain the reasoning.

Your Rights and How to Query a Decision

Fancy a second look at something? Contact us through Live Chat or email, available 24/7/365. Tell us which decision you want explained, and we will respond.

You may request access to your data, ask for corrections, object to certain processing, or raise a complaint with the relevant data-protection authority. We keep automated systems documented and reviewed so they stay fair and accurate. Our General Terms cover the wider rules of play.

Frequently Asked Questions

Does AI decide whether my bets win?: No. Game and sports outcomes are determined by certified providers and random number generators. Our automated systems handle security, verification and personalisation — not results.
Can a decision be reviewed by a person?: Yes. If an automated check affects your account or withdrawal, you can ask us to review it manually. Reach us via Live Chat or email at any time.
What data feeds these automated checks?: We use account details, transaction history, device and verification data to assess risk and tailor your experience. Full details are in our Privacy Policy.
Who can I complain to about automated processing?: Contact our support team first. You may also raise concerns with the relevant data-protection authority if you remain unsatisfied.