Updated
Playing Responsibly at Sportuna
Our Promise to Keep Play Safe
Gambling should feel like entertainment, never a way to earn money or escape stress. At Sportuna, operated by NovaForge Ltd and licensed by the Anjouan Gaming Board, we build our platform so that fun stays in balance. Most people wager within their means. A small number don't, and we want the tools and the help to be within easy reach when they're needed.
You must be 19 or older to hold an account and play with us. We verify age during registration, and we close accounts where underage use is detected. Keep your login details private so that minors in your household cannot access your account.
A Quick Self-Check
Take a moment with these questions. Honest answers matter more than perfect ones.
- Have you tried to cut back and found you couldn't?
- Do you gamble to forget worries or lift a bad mood?
- Has anyone expressed concern about your gambling?
- Do you bet with money meant for bills or essentials?
- Do you feel restless when you're not playing?
Even one "yes" is worth taking seriously. Set a limit today, or reach out for support — both are signs of strength, not failure.
Help for Players in Canada
If gambling stops being fun, free and confidential support is available across Canada. You don't have to sort it out alone.
ConnexOntario offers 24/7 help by phone at 1-866-531-2600, connecting you with counselling and treatment services. Nationwide guidance for Canadians is available through the Responsible Gambling Council at responsiblegambling.org.
You can also combine outside support with a cooling-off period or self-exclusion on your Sportuna account. For how we handle your information during this process, see our Privacy Policy.
Warning Signs Worth Noticing
Problem gambling rarely arrives all at once. It creeps in. Watch for these signals in yourself or someone close:
- Chasing losses with bigger bets to win back money.
- Depositing more than you planned, more often.
- Borrowing money or selling things to keep playing.
- Hiding how much time or money you spend.
- Feeling anxious, irritable or low when you can't play.
- Neglecting work, sleep or relationships because of gambling.
Recognise a few of these? That's reason enough to pause and reassess.
Tools You Control
Your account settings put limits in your hands. Set them before you feel you need them — that's when they work best.
| Tool | What it does |
|---|---|
| Deposit limits | Cap how much you add daily, weekly or monthly. |
| Loss limits | Restrict how much you can lose over a chosen period. |
| Session limits | Decide how long a single session may last. |
| Reality checks | Receive timed reminders of how long you've been playing. |
| Cooling-off | Pause your account for a short break, from 24 hours upward. |
| Self-exclusion | Lock yourself out for months or permanently. |
Need help setting any of these? Our team is available 24/7 through live chat or email, and they will not pressure you to lift a limit.
Frequently Asked Questions
What is the minimum age to play at Sportuna?
- You must be at least 19 years old to register and play. We carry out age verification and will close any account found to belong to a minor.
Can I set a deposit limit myself?
- Yes. Deposit, loss and session limits can be set directly in your account settings. If you'd like help, contact our support team by live chat or email at any hour.
What happens when I self-exclude?
- Your account is locked for the period you choose, and we stop sending you promotional messages. Short cooling-off breaks and longer or permanent self-exclusion are both available.
Does the minimum deposit affect responsible play?
- Our minimum deposit is 10 CAD, which keeps sessions modest if you prefer. Setting a personal deposit limit still gives you firmer control over your overall spend.
Where can I get confidential help in Canada?
- Call ConnexOntario at 1-866-531-2600, available 24/7, or visit the Responsible Gambling Council's resources for Canadians. Support is free and private.