Sportuna Privacy Policy

Sportuna is operated by NovaForge Ltd, licensed by the Anjouan Gaming Board. For the purposes of this policy, NovaForge Ltd is the data controller responsible for the personal information you share with us when you register, deposit, place a bet or spin a reel.

We take that responsibility seriously. This page explains what we collect, why we hold it, how long we keep it, and the choices you have. Questions? Our support team answers through Live Chat and email, 24/7.

By using Sportuna you accept the practices set out here. Please read it alongside our General Terms.

We gather only what we need to run a licensed gambling service. The categories below describe the information involved and the reason behind each one.

• Identity and contact details — name, date of birth, address, email and phone. We use these to open your account, confirm you are 19 or older, and reach you.
• Verification documents — ID, proof of address and, where required, source-of-funds evidence. These satisfy our anti-money-laundering and Know Your Customer duties.
• Financial data — deposits, withdrawals, payment-method details and transaction history. The minimum deposit is 10 CAD, and every movement must be traceable.
• Gameplay and account activity — bets, sessions, bonus usage and preferences, used to operate your account and detect fraud.
• Technical data — IP address, device and browser information, collected for security and to keep the site working.

We use cookies to keep you signed in, remember preferences, measure performance and, with consent, personalise offers. The table below sets out the main categories.

You can adjust non-essential cookies through your browser or our consent banner at any time.

You hold real rights over your data. You can request access to the information we hold, ask us to correct anything inaccurate, or request erasure where no legal duty requires us to keep it. You may also seek portability of data you provided, object to processing based on legitimate interests, and ask us to restrict certain uses.

To act on any of these, contact our support team and we will verify your identity before responding. If you believe we've mishandled your data, you may complain to the relevant data-protection authority in your jurisdiction, or raise the matter with the Anjouan Gaming Board.

Worried about your play rather than your privacy? Visit our responsible gambling page, contact ConnexOntario on 1-866-531-2600, or see the help available at responsiblegambling.org.

Every piece of processing has a lawful basis. We don't collect data for its own sake.

Performance of our contract with you covers account creation, bet settlement and payouts. Legal obligation applies to age verification, KYC and record-keeping that gambling and financial rules demand. Legitimate interests let us prevent fraud, secure the platform and improve our service. Where we send marketing or set non-essential cookies, we rely on your consent — which you may withdraw at any time.

We never sell your personal data. We do share it with carefully chosen partners when a specific task requires it:

• Payment and financial providers — the card networks, e-wallets and banks listed on our banking page process your deposits and withdrawals.
• Identity and KYC partners — specialist firms that verify documents and screen against sanctions and fraud lists.
• Game studios — providers such as Playson, Pragmatic partners and Evolution-style live suppliers receive the limited data needed to deliver gameplay.
• Analytics and security services — tools that help us monitor performance and guard against abuse.
• Regulators and authorities — including the Anjouan Gaming Board, where we are legally compelled to disclose.

Partners act under contract and may only use your data for the purpose we set.

Retention is tied to purpose. While your account is active, we keep your data to run it. After closure, anti-money-laundering and gambling regulations require us to retain identity, transaction and verification records for a set minimum period — typically several years from your last activity.

Once no legal or operational reason remains, we delete or anonymise your information. Data processed only on consent, such as marketing preferences, stops when you withdraw that consent.