Sportuna Terms & Conditions

These Terms form a binding contract between you and NovaForge Ltd, the operator of Sportuna. By registering an account, depositing, or placing any wager, you accept every clause set out below. Please read them carefully.

Sportuna launched in 2022 and operates under a licence issued by the Anjouan Gaming Board. Our games, sports markets and promotions are provided subject to that licence and to the rules on this page. Where a specific promotion carries its own terms, those terms apply alongside these general conditions; if the two ever conflict, the promotion-specific rules prevail for that offer.

Supplementary documents — our Privacy Policy and our promotional terms — are incorporated here by reference. Treat them as part of this agreement.

Our welcome package offers 225% up to $4,500 plus 250 free spins on a qualifying deposit of 30 CAD. Standard wagering is 35x the deposit-plus-bonus amount, while free-spin winnings carry 40x. A maximum bet of 150 CAD applies while a bonus is active, and the bonus expires 10 days after activation.

Games contribute differently toward wagering requirements — slots and table games are not weighted equally. The exact weighting is published in section 7 of the General Terms for each offer. Exceeding the maximum bet, or using bonus funds to place low-risk, hedged or equal-bet patterns, is treated as bonus abuse and may lead to forfeiture of the bonus and related winnings.

Each promotion — reloads, cashback, parlay boosts, tournaments and VIP cashback — has its own qualifying terms, expiry and caps. One active bonus per customer at a time unless stated otherwise.

We expect honest play. The following are not permitted: collusion between players, use of automated software or bots, exploitation of a software fault, chargeback fraud, and any attempt to manipulate odds, games or promotions. Where we detect such activity, we may suspend the account, void affected bets and withhold tainted balances pending investigation.

Wins arising from an obvious error — a misposted odd, a pricing glitch or a malfunctioning game round — may be corrected or cancelled. A malfunction voids all plays and pays. We log activity to protect the integrity of our platform, and we cooperate with payment providers and regulators where fraud is suspected.

You must be at least 19 years old to use Sportuna. That is the minimum gambling age across the provinces and territories of Canada, and we apply it without exception. Age verification is a condition of play, not a formality.

Are you allowed to gamble where you live? That is your responsibility to confirm. We do not accept players from jurisdictions where online gaming is prohibited, and access from a restricted territory does not create a valid account. You also warrant that you are acting on your own behalf, not for a third party, and that funds you deposit are lawfully yours.

One person, one account. Duplicate accounts, accounts opened under false details, or accounts created to abuse promotions may be closed, and balances built on them may be voided. If you believe you hold more than one account by mistake, contact us so we can merge or close the extra.

We hold player funds in Canadian dollars. The minimum deposit is 10 CAD, though some bonuses require a higher qualifying amount — check each offer before you opt in. Accepted methods include Visa, Mastercard, Skrill, Neteller, MiFinity, eZeeWallet, Revolut, Jeton, AstroPay, Payz, Rapid Transfer, bank wire and cryptocurrency.

Before we release a withdrawal we may ask you to complete Know Your Customer (KYC) verification. This typically means a government-issued photo ID, proof of address, and proof of the payment instrument used. These checks protect you and us, and they satisfy our anti-money-laundering obligations. Withdrawals are normally returned to the same method you deposited with, subject to payment-provider limits.

We may request source-of-funds documentation where a pattern of play or deposit calls for it. Until any outstanding verification is complete, we may hold a pending withdrawal. We do not charge for routine processing, but third-party fees applied by banks or wallets are outside our control.

You may close your account at any time through customer support or your account settings. If an account shows no login activity for an extended period it may be classed as dormant, and we may apply a reasonable administration fee to any remaining balance in line with our published policy; we will attempt to contact you before doing so.

Gambling should stay enjoyable. Tools including deposit limits, time-outs and self-exclusion are available on our responsible gambling page. In Canada, free and confidential support is offered by ConnexOntario at 1-866-531-2600 and through the help directory at https://responsiblegambling.org/for-the-public/problem-gambling-help/help-for-canadians/.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, for interruptions caused by events beyond our control, or for losses arising from your own breach of these Terms. Our services are provided on an "as available" basis.

Have a complaint? Raise it first with our support team, who will acknowledge it and aim to resolve it promptly. If you remain dissatisfied, the matter may be escalated to the Anjouan Gaming Board as our supervisory authority. These Terms are governed by the laws applicable to our licence. We may amend them to reflect legal, technical or commercial changes; the current version always carries its effective date, and continued use after an update signifies acceptance.